Did British Airways leak your private data?

You could be eligible to claim compensation, depending on individual circumstances. AirHelp and PGMBM are joining forces to help customers easily claim compensation.
No win, no fee.

Who can claim compensation?

If you received an email from British Airways, notifying you that you were a victim of the breach, you can make a claim for compensation.

How to find the email:
Search your inbox for an email from BA notifying you of your data being stolen. The subject line may have started with:
‘Criminal Theft of Customer Data, more information.’

Take a look through your email account, including your spam or junk folder. You will have likey received the email in 2018 if you booked or amended a flight between July and September 2018.

Your data — Your rights

Data Security

Your personal data is important. Let's make sure airlines respect it.


You could receive compensation for British Airways’ failure to protect your details.


GDPR laws recognise you’re owed money for the leak’s inconvenience and distress.

Are you eligible for compensation?

On 7th September 2018, British Airways revealed its security systems had been breached, and over 50,000 customers’ personal data had been leaked.

Under EU law, customers could be in line for compensation for British Airways’ failed security.

Easy 4 step process


Check eligibility

Answer a few quick questions to confirm your case.



We’ll send you clear documentation, so we can handle your claim.



We build a case that shows you deserve to be compensated.



When BA agrees to pay, we transfer the money to you.


Our legal team is working hard and we have a strong case against BA. We want to make sure you receive the maximum amount of compensation possible: up to significant compensation per person.

It is extremely unlikely you will have to go to court. In the rare event that BA insists on defending the case all the way to trial, a small handful of claimants may be selected to give evidence in the group action claim.

It will not cost you a penny to join the claim. We are acting on a no-win no-fee basis, meaning you will never have to pay anything out of pocket.

We’ve made the process as simple as possible – it takes under a minute.
All you have to do is submit your details and answer a couple of eligibility questions, and we’ll do the rest.

You will be asked to share your name, email address, postal address, and phone number to join the claim.
You may also be asked to share the email you received from BA and/or your BA booking number to check your eligibility.

If you received an email from BA about the breach, you are eligible.
If you cannot find the email but remember receiving it, we can check your eligibility using other means – submit your claim anyway and we’ll do the rest.
If you did not receive the email, you’re lucky enough for your personal data not to have been part of the breach.
There is no risk, no signup costs attached, and your data is kept confidential at all times.

Our lawyers are committed to winning your claim as quickly as possible.
In the event that we reach a settlement, you could receive your compensation within the next six months.
We will keep you informed with regular case updates.

Your claim will be brought to court under the Data Protection Act 2018.
This act incorporates GDPR regulations and we will be expressing BA’s misuse of private information and a breach of confidence.

You will never have to pay in the highly unlikely event that we don’t win the claim.
As this is a no-win no-fee case, we bear the cost of insurance to cover any unexpected court and legal fees.

Yes, everyone affected by the data breach is entitled to claim. Under GDPR rules, you can claim for inconvenience, meaning your employer cannot impact your right to claim.

We are acting on a no-win no-fee basis. We do not charge you up-front for our time.
Once the claim has been won, we take a percentage of your winnings to cover our time, funding, insurance, and court fees.
If you submitted your claim before 6 April 2019 you are entitled to 100% of your winnings; we will not deduct a penny.
If you signed up after this date, we take a 35% cut to cover our costs.

AirHelp and PGMBM are joining forces to fight for your rights.

Here to help air passengers

AirHelp is the world’s largest air passenger rights company.

Since 2013 we have helped over 16 million travellers understand their rights, and claim compensation for flight disruption like delays and cancellations.

Our fight for justice for air passengers leads us to stand up to airlines in court, campaign for national governments to introduce fair air travel rights, and push for fair passenger compensation, including for data privacy violations.

PGMBM: your best chance for compensation

We’re a respected global litigation firm, passionate about protecting your personal data against corporate wrongdoing.

Our firm combines the UK’s leading solicitors and barristers with the financial resources and expertise of American class action lawyers.